Your satisfaction with your Hexoskin product is important to us. If you are not satisfied with your order, simply return it to us in its original condition within 14 days of receiving it and we will give you an account credit for the entire amount, less shipping and handling charges. A credit will be applied once the merchandise has been received and inspected by our Return Processing Center.
All gift purchases made between November 26 and Christmas day are eligible for return - account credit only, less shipping and handling provided we receive the merchandise no later than January 15th of the following year. A credit will be applied once the merchandise has been received and inspected by our Return Processing Center.
In order for your credit to be processed promptly, please follow the return directions below:
1. Contact us to obtain an RMA number.
2. Return the Hexoskin mobile device and/or garment in its original packaging (as sent to you). The RMA number must clearly appear on the packaging.
3. Make sure that all hang tags, boxes, etc. are returned with the item.
4. Please use your local postal service to ship your return to us. Make sure to affix adequate postage in order to ensure that your return reaches us. We suggest you use a traceable and insured shipping method. All collect parcels will be refused.
5. Please include a copy of your packing slip with your return. We will need this to identify your return.