Bilingual Customer & Sales Support Specialist (English & Spanish)

About Hexoskin

Hexoskin is the leader & pioneer in non-invasive sensors, software, data science & AI digital health solutions. Founded in 2006 in Montréal, Hexoskin’s mission is to record and organize health information and make it accessible and useful.

Hexoskin provides solutions and services directly to customers, researchers, and professionals in Academics & Research Institutions, Pharmaceuticals, Healthcare, Law Enforcement & First Responders, Defence, and Aerospace organizations.

Hexoskin’s headquarters are located in Montreal at 5800 St-Denis St. Our office is close to public transit (Metro Rosemont), a 5-minute walk from the Plateau and Mile-End, and a few steps to a bike path.

We are a fast-growing team that promotes a diverse, talented, and skilled workforce. Hexoskin promotes an inclusive culture, work-life balance, a flexible hours schedule, and remote work options. Women, visible minorities, First Nations and Inuit applicants, people with disabilities, and LGBTQ+ candidates are invited to apply.

About the Bilingual Customer & Sales Support Specialist Position

We are seeking a highly organized and bilingual Customer & Sales Support Specialist to become an integral part of our Sales, Marketing & Operations team.

This is a multidisciplinary role with two main functions. Your primary responsibility will be to provide exceptional, real-time support (voice, chat, and email) to clients, participants, and sites involved in clinical trials, adhering to specific Service Level Agreements (SLAs). Fluency in both Spanish and English is essential for this function.

When not handling priority clinical support, you will support our general customer base (Hexoskin & Astroskin) and perform vital sales administration, documentation, and operational tasks.

Key Responsibilities

• Provide real-time voice, chat, and email support in both Spanish and English to clinical trial participants and research sites.
• Troubleshoot technical issues with Hexoskin hardware, software, and mobile apps.
• Adhere to strict Service Level Agreements (SLAs) and documentation protocols required for clinical studies.
• Handle inbound sales requests, prepare and send quotes, and process new orders.
• Maintain and update the company’s CRM database, ensuring all interactions are logged.

Qualifications & Skills

• Fluent in Spanish and English (written and spoken).
• Must be legally authorized to work in Canada.
• Proven experience (2+ years) in a customer support, technical support, or sales role.
• Tech-savvy with the ability to quickly learn new hardware and software.
• Strong organizational skills and a high level of attention to detail.

What we Offer

• A fast-growing startup recognized as an industry leader in health sensors & AI.
• An enjoyable team culture and work environment.
• A rewarding career with advancement opportunities.
• Work on health-related projects (health research, clinical research, patient remote monitoring, etc.).
• Health benefits.

TYPE OF POSITION

Permanent, Full-Time

Salary Scale: $38,000 to $41,000 per year

Schedule: Rotating 8-hour shifts from 09:00 AM (ET) to 20:00 PM (ET).

Location: Montreal, Canada (Hybrid, Remote Work Possible).

HOW TO APPLY

Candidates are invited to submit their application before February 16, 2026.